Placing Orders

Orders may be placed with a Sterling sales representative or by e-mailing (cs@sterlingcutglass.com) or faxing (859-283-2434) your order directly to Sterling Cut Glass. Our friendly and knowledgeable customer service representatives are always ready to assist you at 1-800-543-1317, Monday-Friday 8:00 am-5:30 pm EST or cs@sterlingcutglass.com.  All orders require a specified in-hands date. Please include a contact name and email address with your order.

 

Minimum Order

The minimum order is $50. Orders totaling less than $50 are subject to a $10 processing fee. 

The per item minimum for light etch is 72 pieces. *Bulk items must be ordered in case pack quantities.

 

Payment Terms

Due to the custom nature of our product, first-time orders must be paid in advance.  Sterling accepts personal or business checks, as well as Visa, MasterCard, American Express and Discover. Upon credit approval, Sterling can accommodate billing terms of net 30 days. Invoices may be paid online at www.sterlingcutglass.com

 

  

Production Time 

Standard production time is 10-15 business days after an order is received, plus shipping time. All orders require an IN-HANDS DATE to be scheduled for production. Orders without a specified date, or “ASAP,” will be produced as time and order volume permits. Faster turnaround may be available – please contact your sales or customer service rep for details.

 

Rush Orders

An order submitted allowing less than the standard production time is subject to a 10% rush surcharge–$50 minimum, plus expedited delivery charges if required. If approved artwork, copy, or quantities are changed, or if art approvals are not signed off on within this same time frame, a rush surcharge may also apply.

 

Proof Approvals

To ensure on-time delivery of your order, proofs must be approved within 48 hours of receipt. Failure to approve proofs within 48 hours may result in delivery delays, expedited shipping charges, and rush order charges. Prompt proof approvals keep your order on schedule!

 

Artwork Requirements

All orders should be accompanied by artwork in an acceptable format. We reserve the right to clean up artwork without prior approval if charges do not exceed $50.

 

Art & Logo Set-up

There is NO LOGO SETUP CHARGE for artwork submitted under VECTOR ART GUIDELINES.

Vector (Adobe Illustrator (ai), EPS, or vector PDF)

   • used for logos, text, and illustrations

   • can be scaled to any size without distortion

   • ColorMark files should indicate artwork and copy colors in the file

   • remains sharp at any resolution

   • free logo setup

A vector file is used for the etching process

 

Raster (scanned images, jpegs, tiffs, gifs, bmps, or raster pdf)

   • defined by pixels

   • cannot be scaled without distortion

   • resolution dependent (not clear when resized)

   • logo setup charge $50

   • highly complex raster images may incur additional charges

To maintain the clarity of the art and text, a raster file will need to be redrawn before it can be used in the etching process.

Please note: If a raster image is saved in a vector format, that doesn't change the actual art into a vector image.

 

Setup and Copy Charges

Artwork:

Charge:

Includes:

All new crests, logos and designs when submitted in vector format for deep etch.

  N/C

Up to three lines of copy (space permitting).

Raster formats

  $50

Cleaning up/redrawing raster artwork.

All new light etch logos

  $50 per set-up

Please note light etch minimum quantity 72 pieces per set-up.

Straight-line copy only

  $25 set-up

Up to five lines of copy (space permitting).

Award Copy (e.g. Men's Invitational) on gift items (available in deep etch only).

  Price as listed

Up to three lines of copy (space permitting).

Award Copy (e.g. Member-Guest/Winner/2024) on trophies and awards (available in deep etch only). 

  No charge

Up to three lines of copy (space permitting).

Award Copy (e.g. Member-Guest/Winner/2024) on barware and stemware (available in deep etch only).

  $5 per piece or set

Up to three lines of copy (space permitting).

Event Copy (e.g. Member-Guest/2019) when added in the same area as your logo or crest.

  No charge

Event name and year.

Repeat orders

  No charge

EXACT repeat orders or those requiring only a change of year.

 

Stock Designs

To assist those without a club crest or for those who need a special logo for a personal or corporate golf outing, please contact our customer service department for a copy of available designs.

  

Custom Order Merchandise

Custom order or special order merchandise requires payment in advance (minimum 50% deposit) to initiate the order. Overruns and underruns up to 10% are industry standard. Such orders are non-cancellable. Correctly custom-etched or engraved merchandise is not returnable. Returns of plain merchandise are subject to a 15% restocking fee. Returns are not accepted without prior return authorization.

 

Over/Under Run Policy

Sterling aims to ship exact quantities. Large glassware orders (250+) are subject to an industry-standard 5% over/under run policy.

 

Packaging

All merchandise is attractively packaged in protective boxes suitable for presentation as listed: