Placing Orders

Authorized customers can place orders online or by contacting our customer service department. 

Our friendly and knowledgeable customer service representatives are always ready to assist you at 
1-800-543-1317, 8:00 am-5:30 pm EST or cs@sterlingcutglass.com.  All orders require a specified in-hands date.

 

Minimum Order

The minimum order is $50. Orders totaling less than $50 are subject to a $10 processing fee. 

The per item minimum for light etch is 36 pieces.

 

Payment Terms

Due to the custom nature of our product, first-time orders must be paid in advance.  Sterling accepts personal or business checks, as well as Visa, MasterCard, American Express and Discover. Upon credit approval, Sterling can accommodate billing terms of net 30 days.

 

  

Production Time 

Standard production time is two weeks after an order is received, plus shipping time. All orders require an IN-HANDS DATE in order to be scheduled for production. Orders without a specified date, or “ASAP,” will be produced as time and order volume permits. Faster turnaround may be available – please contact your sales or customer service rep for details.

 

Rush Orders

An order submitted allowing less than the standard production time is subject to a 10% rush surcharge–$25 minimum, $200 maximum, plus expedited delivery charges where applicable. If approved artwork, copy, or quantities are changed, or if art approvals are not signed off on within this same time-frame, a 10% rush surcharge may also apply.

 

Proofs

To ensure accuracy of production, one proof will be faxed or emailed on all orders except LOGO ONLY orders under $500.

 

Proof Approvals

To ensure on time delivery of your order, proofs must be approved within 48 hours of receipt. Failure to approve proofs within 48 hours may result in delivery delays, expedited shipping charges and rush order charges.

PROMPT PROOF APROVALS KEEP YOUR ORDER ON SCHEDULE!

 

Artwork Requirements

All orders should be accompanied by artwork in an acceptable format. We reserve the right to clean up artwork without prior approval if charges do not exceed $75.

 

Acceptable File Formats:
• .ai (Adobe Illustrator), with fonts outlined
• .eps
• .pdf

 

Unacceptable File Formats:
• .gif
• .doc (Microsoft Word)
• website-copied logos
• faxes
• embroidery files
• pen/ink drawings

ALL FILES MUST BE IN BLACK AND WHITE VECTOR FORMAT

 

Setup and Copy Charges

Artwork:

Charge:

Includes:

All new crests, logos and designs when
submitted in one of the acceptable formats.

$50 set-up

 

 

Up to three lines of copy (space permitting).

Adaptations from light etch to deep etch,
from deep etch to light etch; or from etching
to engraving.

$25 set-up
If less than
min. is
not met

Up to three lines of copy (space permitting). Please note light etch
minimum quantity requirements.

Straight line copy only.

$25 set-up

Up to five lines of copy (space permitting).

Award Copy (e.g. Men’s Invitational/First
Flight/Winner) on gift items, pages
84-105 (available 
in deep etch only).

price as
listed

Up to three lines of copy (space permitting).

Award Copy (e.g.

Member-Guest/ Winner/

2016) on trophies and awards through
page 82 (available in deep etch only).

no charge

Up to three lines of copy (space permitting).

Award Copy (e.g. Member-Guest/
Winner/2016) on barware and stemware, 
pages 106–127 (available in deep etch only).

$10 per piece
or set

Up to three lines of copy (space permitting).

Event Copy (e.g. Member-Guest/2016) when
added in the 
same area as your logo or crest.

no charge

Event name and year.

Repeat orders

no charge

EXACT repeat orders or those requiring
only a change of year.

 

Stock Designs

To assist those without a club crest or for those who need a special  logo for a personal or corporate golf outing, please contact our customer service department for a copy of available designs.

  

Custom Order Merchandise

Custom order or special order merchandise requires payment in advance (minimum 50% deposit) to initiate the order. Overruns and underruns up to 10% are industry standard. Such orders are non-cancellable. 

Correctly custom-etched or engraved merchandise is not returnable.

Returns of plain merchandise are subject to a 15% restocking fee. 

Returns are not accepted without prior return authorization.

  

Decanter Set Presentation Packaging

 
Designer packaging, including full
telescoping lid-for 5 piece decanter 
sets pictured on pages 100-101

  

Measurements

All capacities and sizes listed in this catalog are approximate and include the width of handles and dimensions of bases where applicable.

 

Opposite Side Etching

Some items allow space for a second side etch (e.g. the opposite side of a trophy or drinking glass). Please add a deep etch charge of $4.00 per glass, $7.50 per gift item and $12.50 per trophy. In the case of large volume glassware orders, opposite side light etching (where available) may be added for a surcharge of $1.60 per glass. Please note that set-up charges may apply in addition to the above etching charges.

  

Enclosures

An extra charge may apply for certain customer-supplied insertions. Please contact customer service for a price quote.

 

Drop Shipments 

For drop shipping directly from Sterling to your recipients, please add an additional $4.00 per address plus shipping charges. Names and addresses must be supplied in Microsoft Excel format.

  

Shipping & Handling

Orders are shipped prepaid with freight and handling charges added to the invoice. All shipments are F.O.B. Erlanger, KY (greater Cincinnati, OH).  Our standard method of shipping is FedEx; however, common carrier truck shipments, as well as air freight services are also available. Shipments sent via FedEx will be automatically accompanied by a shipping notification via e-mail when an e-mail address is provided. To submit your current e-mail address, please e-mail to cs@sterlingcutglass.com. C.O.D. orders are not accepted.

 

Freight Claims/Breakage

Sterling carefully packages all shipments to ensure safe arrival.  In the unlikely event of breakage in transit, Sterling will file the claim with the freight carrier; however, we require your adherence to the following steps:

     1. Open immediately upon receipt and inspect all contents.

     2. In the event of breakage you must save the outer carton,

         all packing  materials and contents.

     3. Report the damage within 48 hours to Sterling’s customer

         service department at 1-800-543-1317.

 

Following this procedure will help ensure timely replacement of your merchandise. No claims for damage or shortage will be honored after 10 days from receipt of goods.  Replacements will be shipped via ground service within 48 hours of the breakage report.

  

Golf Retirement Plus

As a presenting partner of the Golf Retirement Plus program, Sterling is pleased to offer incentives on qualifying orders to
participants on the following schedule:

 
Shipment Date:       Deposit Date:

1/1-3/31                   6/30
4/1-6/30                   9/30
7/1-9/30                  12/31
10/1-12/31               3/31

To enroll in Golf Retirement Plus, please email cs@sterlingcutglass.com or call 1-800-543-1317 for more information.

 

PGA Tour, LPGA® and Kentucky Derby® Licensing

As an official licensee of the PGA TOUR, LPGA® and the Kentucky Derby®, Sterling Cut Glass is able to offer qualified customers the use of these logos and those of their affiliated events on most pieces in this catalog. Please call for details.

 

Trademark

Liability for correct use of a trademark, crest or logo rests with the customer. The logos shown in this catalog represent orders from our customers and are used for illustration purposes only. These logos are the exclusive property of the respective institutions.

 

Copyright

No part of this catalog may be reproduced or utilized in any form or by any means, electronic or mechanical, without the prior written permission of Sterling Cut Glass Company, Inc.  Fairway and Fore products represent registered trademarks of Sterling Cut Glass.

 

Guarantee

Sterling Cut Glass guarantees all workmanship to be first quality. Because most of our offerings are hand crafted, it is natural for small air bubbles, chill marks, flow lines or slight surface irregularities to appear. These unique variations are not considered defects.  We make every effort to select pieces which demonstrate the finest representation of the craft, and to minimize any appearance of these characteristics in or around the etching area. Returns cannot be accepted without prior written authorization.

  

Pricing Policy

All prices in this catalog are listed at WHOLESALE COST and are available only to qualified buyers, subject to

credit approval.

     • A discount of 5% on single orders of $1500 or greater  

       is available when paid within terms.

     • A discount of 10% on single orders of $2500 or greater 

       is available when paid within terms.

     • Orders with different ship dates placed together may be 

       combined to earn a 10% discount when totalling $5000

       or greater.

 

Prices in this catalog are effective through 11/30/2016; subject to change without notice.