| ARTWORK
REQUIREMENTS |
 |
| All
orders should be accompanied by artwork in an acceptible
format. |
| Acceptable
File Formats: |
Unacceptable
File Formats: |
| .ai
(Adobe Illustrator) |
.gif |
| .EPS |
.doc
(Microsoft Word) |
| .TIF |
website-copied
logos |
| .PDF |
faxes |
| .JPG
(high-resolution) |
embroidery
files |
| clean
black & white print |
pen/ink
drawings |
|
|
| SET-UP
AND COPY CHARGES |
|
| Artwork: |
Charge: |
Includes: |
| All
new crests, logos and designs when submitted
in one of the above acceptable formats. |
$75
(G) |
Up
to three lines of copy (space
permitting). |
| Adaptations
from light
etch to deep etch, or from
deep etch to light etch. |
$35
(G) |
Up
to three lines of copy (space permitting).
Please note light etch minimum quantity requirements. |
| Straight
line copy only. |
$35
(G) |
Up
to five lines of copy (space permitting). |
| Copy
change (available in deep etch only). |
$10
(G)
per change |
Up
to three lines. There is no copy change charge
on trophies and awards pictured through page
32; however, charges do apply thereafter on
all giftware, barware and stemware. |
| Personalization
or monogram (available in deep etch only). |
$7.50
(G) |
One
name or monogram. |
| Repeat
orders |
no
charge |
Repeat
orders no charge EXACT repeact orders or Those
requiring only a change of year. |
|
|
|
| ETCHING
PROCESS |
|
| See Glossary for
further explanation of these processes.
DEEP
ETCH provides the ultimate in etched crystal.
Your crest or logo is cut deeply into the surface
of the glass. In most cases a logo can be reproduced
without modification.
LIGHT
ETCH economically reproduces fine detail in a delicate
but permanent surface etch. The light etch technique
does necessitate small gaps in any enclosed letter
or area and often requires some modification of
original artwork. Minimum quantity of 36 pieces
per art applies. AWARD COPY IS NOT AVAILABLE IN
LIGHT ETCH. |
|
|
| OPPOSITE
SIDE ETCHING |
|
| Some
items allow space for a second side etch (e.g.
the opposite side of a trophy or drinking glass).
Please add a deep etch charge of $5.00 (G) per
glass and $12.50 (G) per trophy or gift item. In
the case of large volume glassware orders opposite
side light etching, where available, may be added
for a surcharge of $1.50 (G) per glass. Please
note that set-up charges may apply in addition
to the above etching charges. |
|
|
| ETCHING
AREAS |
|
| Please
contact customer service for approximate etching
dimensions for your artwork on awards, barware
and gifts. |
|
|
| MEASUREMENTS |
|
| All
capacities and sizes listed in this catalog are
approximate and include the width of handles and
dimensions of bases where applicable. |
|
|
| PURCHASE
ORDERS |
|
| A
purchase order accepted by Sterling Cut Glass is
a binding contract. Upon mutual written agreement,
a P.O. may be cancelled for a fee of $50 (A), plus
all incurred costs. |
|
|
| MINIMUM
ORDER |
|
| The
minimum quantity per item is listed at the beginning
quantity price. There is a $25(net) less-than-minimum
charge. |
|
|
| COMBINATION
ORDERS |
|
| A
single order for multiple items within a category
is eligible for combination pricing. |
|
|
| OVERRUNS
AND UNDERRUNS |
|
| We
ship exact quantities. |
|
|
| PROOFS |
|
| To
ensure accuracy of production, one proof will be
faxed or emailed on all orders. Additional proof
requests will be will be charged at $10(net) per
proof. Failure to approve proofs in a timely fashion
will result in delivery delays, expedited shipping
charges and rush order charges. |
|
|
| PRODUCTION
TIME |
|
| Normal
production time is two weeks from receipt of order
and artwork, plus shipping time. If a paper proof
or product proof is required, please allow a minimum
of one week to produce order after proof approval.
Failure to approve proofs in a timely fashion will
result in delivery delays, expedited shipping charges
and rush order charges. ALL ORDERS REQUIRE A SPECIFIED
IN-HANDS DATE. ORDERS WITHOUT A SPECIFIED DATE
(SUCH AS “ASAP”) WILL NOT BE PROCESSED. |
|
|
| RUSH
ORDERS |
|
| An
order submitted allowing 5 working days or less
from receipt of order to ship date (when production
capacity allows) is subject to a 10% rush surcharge–$25(net)
minimum, plus expedited delivery charges where
applicable. If approved artwork or copy is changed,
or if quantities are changed within this same timeframe,
a 10% rush surcharge also applies. |
|
|
|
| SAMPLES |
|
| Spec
samples are invoiced for the cost of the item plus shipping
charges as well as all setup charges. Random samples and
plain samples must be prepaid by credit card. Samples $25(net)
per piece or greater may be returned for credit when merchandise
is returned in good condition within 30 days. Freight charges
cannot be credited. |
|
| CUSTOM
ORDER MERCHANDISE |
|
| Custom order or special order merchandise requires payment in advance
(minimum 50% deposit) to initiate the order. Overruns and underruns up to
10% are industry standard. |
|
|
| PACKAGING |
|
| All
merchandise is attractively packaged in protective
boxes suitable for presentation as listed: |
| Type
of package: |
Consists
of: |
| Bulk
packaging |
Manufacturer’s
corrugated box, with partitions to protect
contents. |
| Gift
box |
A
colored, coated corrugated box; contents are
protected with tissue or foam as necessary. |
| Presentation
box |
A
rigid, laminated board box with the inside
fitted to cradle and protect the contents. |
|
|
 |
| GIFT
BOX |
|
 |
| PRESENTATION
BOX |
|
|
|
| All
barware, when not packaged in bulk, is tissued and
gift boxed. |
|
|
| ENCLOSURES |
|
| An
extra charge may apply for certain customer-supplied
insertions. Please contact customer service for a
price quote. |
|
|
| MAILERS/INDIVIDUAL
MAILINGS |
|
| Items
can be repackaged or over-packed so as to be safe
for individual reshipping for a surcharge of $5
(G) per mailer. For drop shipping directly from
Sterling to your recipients, please add an additional
$3 (G) per address plus shipping charges. Names
and addresses must be supplied on disk or via e-mail
in Microsoft Excel™ format. |
|
|
| SPLIT
SHIPMENTS |
|
| There
is a $6 (G) charge (plus shipping and handling
charges) for each destination after first shipment. |
|
|
| SHIPPING |
|
| Orders
are shipped prepaid with freight and handling charges
added to the invoice. All shipments are F.O.B.
Erlanger, KY (greater Cincinnati, Ohio). Our standard
method of shipping is UPS ground; however, common
carrier truck shipments, as well as air freight
services are also available. Delivery via US Post
Office not available. Shipments sent via UPS will
be automatically accompanied by a shipping notification
via e-mail when an e-mail address is provided.
C.O.D. orders are not accepted. |
|
|
| FREIGHT
CLAIMS/BREAKAGE |
|
| We
carefully package all shipments to ensure safe
arrival. In the unlikely event of breakage in transit,
however, you must save for inspection the outer
carton, all packing materials, and contents. Contact
your distributor immediately. Sterling will initiate
the claim for breakage or shortage on UPS shipments.
However, we must be notified within 10 days of
receipt of goods in order to honor your claim and
to ensure timely replacement of your merchandise.
Replacements will be shipped via ground service
within 48 hours of the breakage report. |
|
|
| PGA
TOUR® & KENTUCKY DERBY® LICENSEE |
|
| Sterling
Cut Glass is able to offer qualified customers
the use of the PGA TOUR®, Champions Tour®,
Nationwide Tour® and Kentucky Derby® logos
on most pieces in this catalog. Please call for
details. |
|
|
| TRADEMARK |
|
| Liability
for correct use of a trademark, crest or logo rests
with the customer. The logos shown in this catalog
represent orders from our customers and are used
for illustration purposes only. These logos are
the exclusive property of the respective institutions. |
|
|
| COPYRIGHT |
|
| No
part of this catalog may be reproduced or utilized
in any form or by any means, electronic or mechanical,
without the prior written permission of Sterling
Cut Glass Company, Inc. Fairway™ and Fore™ represent
registered trademarks of Sterling Cut Glass. |
|
|
| OFFICE
HOURS |
|
| Our
friendly and knowledgeable customer service representatives
are ready to assist ASI distributors and promotional
products sales associates Monday through Friday
8:00 a.m. – 5:30 p.m. EST. |
|
|
| GUARANTEE |
|
| Sterling
Cut Glass guarantees all workmanship to be first
quality. Because most of our offerings are hand
crafted, it is natural for small air bubbles, chill
marks and flow lines to appear. These unique variations
are not considered defects. We make every effort
to select pieces which demonstrate the finest representation
of the craft, and to minimize any appearance of
these characteristics in or around the etching
area. Returns cannot be accepted without prior
written authorization. |
|
|
Prices
on this catalog are effective through 12/31/08; subject to change without notice. |
|
|
|
